Getting Started User Guides
Helpdesk
- Introduction to Merchant Central Helpdesk
- Configuring Ticket Types, Categories & Outcomes
- Automated Ticket Creation from Email
- Automated Ticket Creation from Status Triggers
- Importing Helpdesk Tickets
- Creating & Updating NMI Gateway Accounts
Getting Started For New Users
- Merchant Central Introduction
- Getting Started Guide for Sales Reps
- Getting Started Guide for Sales Managers
- Getting Started Guide for Operations/Support
- Getting Started Guide for Administrators
- Sending Feature Requests And Bug Reports
Integration Guides
- Business Capital
- Enabling NMI Gateway for Credit Card Payments
- Elavon Boarding Integration Guide (Beta)
- Repay Boarding Integration Guide
- Manage North Hierarchy
- ScanX (Agreement Express) Integration Guide
Leads
- User Hierarchy in Search and Filters (Beta)
- Import Lead Custom Properties
- Import Lead Record Sets
- Lead Field Thresholds (Beta)
- Lead Section Tab (Beta)
- Send Mass Emails And SMS Messages (v2)
Merchants & Processors
- Risk Alerts
- Risk Reporting
- View First Data North Real Time Authorizations in Open Batches
- View and Export Merchant Account Information
- Vantiv Residuals File Number Formatting
- Sending Merchant Welcome Letters
Phone System Dialer
- Continuous Autodialing With Outbound Call Queues (v2)
- Prohibited SMS Content
- SMS Templates
- SMS Forwarding
- Sending & Receiving SMS/MMS Messages
- Porting Phone Numbers
Residuals
- Conditional Residuals Splits
- Residuals Report Column Configuration (Beta)
- Residuals Visibility
- Residuals Analytics (v2)
- Viewing Residuals Reports (v2)
- Alternative Residual Templates
TurboApp
- Boarding Repay Accounts With TurboApp
- Boarding to Priority Payments MX Connect with TurboApp
- Uploading Files In TurboApp
- Default Values
- Boarding Worldpay Vantiv Accounts With TurboApp
- Boarding Paysafe Accounts with TurboApp