Skip to main content

SMS Metrics

Updated

Overview

The SMS Metrics report shows your team's SMS messaging activity. Filter by Group, User Class, User, or date range to focus on the activity you want to review.

In Merchant Central, go to Communications → SMS Metrics.

SMS Metrics under Communications in Merchant Central 

How SMS Metrics work

Select the Groups, User Classes, or Users whose SMS activity you want to review. You can also choose a preset time range or enter custom dates.

In the results table, you can change the number of rows per page, search the results, sort by column, and export the data to Excel or CSV.

Filtering SMS Metrics report data

Filter by Group, User Class, or User

  1. Use the first row of filters to select a Group, User Class, or User.
  2. Click Search.

Group, User Class, and User filters with the Search button

The results table updates to show matching activity.

Filter by a preset date range

To filter your report for a date range, select a preset range from the Viewing dropdown. The results table updates automatically to show activity within that range.

Preset time ranges in the Viewing dropdown

Filter by a custom date range

To select a custom date range, follow the steps below.

  1. Select Date Range from the Viewing dropdown.
  2. Select the From and To dates.
  3. Click Search.

Custom From and To date fields with the Search button

The results table updates to show activity within your selected date range.