Employees with similar phone responsibilities can be arranged into separate Dialer groups which are assigned a common incoming phone number and a customized outgoing voicemail message.

This article provides instructions on how to:

• Create or Delete Dialer Groups
• Add or Remove Users From a Dialer Group

Create a Dialer Group

1. To create a new group, navigate to Manage > Administration > Dialer > Dialer User Settings and open the Manage Groups tab. In the top left corner of the tab enter the name of your new group and click Add New Group:

2. Your new group is now saved and you can use the action buttons to the right to delete the group or edit the group's settings:

You can also add a Waiting Queue Recording which will be played to the callers if all operators are busy. More info: Waiting Dialer Waiting Queue 

Add or Remove Users from a Dialer Group

1. To add or remove users from a dialer group, navigate to Manage > Administration > Dialer > Dialer User Settings, open the Dialer User Settings tab, and click on the wrench icon for the desired user:

2. In the popup window that appears, select the groups to assign to the user, and save your changes: