CRM users can share their feedback with the Merchant Central team by sending feature requests or bug reports right from the CRM.

We encourage users to freely communicate their wishes or issues they found while working in the CRM using the feedback widget, and help improve the CRM for all users.

The Merchant Central team monitors the user feedback constantly in its efforts to continually improve the CRM and enable users to operate more easily and efficiently.

Important: The posts published in the feedback widget are public posts and are visible to users outside of your organization.

Please make sure that you do not post any sensitive data or screenshots in your feedback. 

If you've encountered an issue that is not suitable for posting in the feedback widget, please contact Merchant Central support directly by sending an email to support@iriscrm.com.

Enabling The Feedback Widget

To enable users to send feedback, you will need to enable the LiveChat with CRM Support permission for the appropriate user classes.

Sending Feedback

Once the LiveChat permission is enabled, you can send your feedback by simply clicking on the Give Feeback... option under your username in the top-right corner:

A popup window now appears where you can post your feedback.

You can also view, comment, and vote on feedback posted by other CRM users:

Use the menu in the top-left corner to switch between feature requests or bug report views:

You can also filter the posts further by selecting one of the available post categories:

To create your own new post, simply enter the title and a short description of the feature you're requesting (or a bug you're reporting) and click Create Post:

You can also copy/paste images into the Details box, or click on the image icon to select an image from your computer. 

Once your feedback is posted, other users will be able to vote on it and post comments:  

To view more detail on a post or to add your own comments simply click on the post, and it will be opened in the widget:

Suggested Posts

Note that as you start typing the title in a new post, the feedback widget automatically shows suggested posts:

You can review the suggested posts in case your question was already asked by another user (so you can avoid creating a duplicate topic).

If you're question or feedback has already been raised by a different user, feel free to post your comments under that topic or simply upvote it.

Issue Tracking 

The feedback system syncs automatically with Merchant Central's internal issue tracking system.

This allows you to be notified automatically when a new feature you suggested in a post or voted on is implemented (or when a bug is fixed).

Based on the current status of an issue in Merchant Central issue tracking system, a feedback widget post may be tagged with one of the following statuses:

• Open
• Under Review
• Planned
• In Progress
• Complete
• Closed

Once the Merchant Central team resolves an internal issue, the posts linked to that issue change automatically to the Complete status, and the users who voted for the post will receive a notification.

The notifications can be viewed by clicking on the bell icon in the top-right corner:

Feature requests and bug reports can also be viewed on Merchant Central's feedback page at https://feedback.iriscrm.com/