Overview
This feature allows admins to use imported residual data to populate merchant transaction and volume information when a processor is not directly integrated with Merchant Central. It provides access to basic merchant performance data that Merchant Central cannot retrieve automatically from the processor.
- Use residual imports as the data source: Use monthly transaction and processing volume data from residual reports to populate merchant reporting.
- Configure the reporting month: Choose how the month in the residual report corresponds to the merchant’s deposit month so that the data appears in the correct reporting period.
- View merchant activity: Review monthly processing volume and transaction totals in the merchant’s Deposits tab.
- Track performance over time: Review monthly volume and transaction trends in tables and graphs in the Financials tab.
This feature is intended for merchants using non-integrated processors. It allows their monthly processing activity to appear in Merchant Central’s portfolio reporting instead of leaving their records without transaction and volume data.
Prerequisites
Before you begin, make sure that:
- The non-integrated processor is configured in Merchant Central.
- You have access to Residual Import.
- You have the residual report containing the merchant volume and transaction data that you want to import.
- You have permission to access and update processor settings.
Navigate to Residual Import and Processor Settings
This setup uses two areas of Merchant Central:
- Residuals → Residuals Import: Upload residual data to Merchant Central.
- Manage → Processors → Processor Settings: Configure how Merchant Central applies imported residual volume to deposit reporting.
How reporting for non-integrated processors works
Integrated processors send merchant batch information directly to Merchant Central, allowing the CRM to display daily processing activity automatically.
Non-integrated processors do not provide this information directly. Instead, Merchant Central uses the merchant volume and transaction totals contained in an imported residual report.
Residual Import transfers the uploaded data to Merchant Central’s advanced merchant portfolio reporting tools.
After the residual data is imported, the processor’s Deposits Month setting determines the month to which Merchant Central assigns the imported volume. Once this setting is configured, the information is available in the merchant’s Deposits and Financials tabs.
Step 1: Import residuals for the non-integrated processor
Import the processor’s residual report into Merchant Central using Residual Import.
For complete instructions, see Importing Residuals.
Step 2: Update the processor setting
Configure Merchant Central to use residual volume totals for merchants assigned to the non-integrated processor.
- Navigate to Manage → Processors → Processor Settings.
- Select the non-integrated processor.
- Click Edit Processor.
- In the Edit Processor window, locate the Deposits Month setting. Open the dropdown menu and select the option that corresponds to the month represented by the residual report, such as the same month, the previous month, or two months prior. Then save your changes.
Choosing the correct Deposits Month setting
ISOs typically receive a processor’s residual report two to three weeks after the month covered by the report. For example, an ISO might receive a December residual report on January 20.
Select the setting based on the month represented by the residual data, not the date on which the report was received.
- Same Month as Residuals Report: Use this option for most non-integrated processor configurations.
- Do Not Apply: Use this option for integrated processors.
- Month Prior to Residuals Report or Two Months Prior to Residuals Report: Use these options only when the residual data must be assigned to an earlier reporting month.
View merchant data for non-integrated processors
After importing the residual data and configuring the processor setting, open the merchant record and review the processing activity in the following tabs:
- Deposits: Review the merchant’s monthly transaction and volume totals. The information is populated from residual data imported into Merchant Central.
-
Financials: Review monthly volume and transaction data in organized columns and a graph to assess the merchant’s performance over time.
The source of the Deposits and Financials data appears in the bottom-right corner of the report, allowing you to identify where the reported information originated.
Integrated vs. non-integrated processor reporting
Merchant Central supports portfolio reporting for both integrated and non-integrated processors, but the level of detail available in the Deposits tab differs:
- Integrated processors: The Deposits tab contains daily volume and transaction data retrieved directly from the processor.
- Non-integrated processors: The Deposits tab displays monthly volume and transaction totals using data uploaded through Residual Import.
For a non-integrated processor, monthly data appears when the relevant residual data has been imported and the processor’s Deposits Month setting has been configured correctly.
This allows ISOs to monitor merchant performance over time even when a processor does not have a direct reporting integration with Merchant Central.
Frequently asked questions
- Can I view processing data for merchants using a non-integrated processor? Yes. Import the processor’s residual data through Residual Import and configure the processor’s Deposits Month setting. Merchant Central can then display the imported monthly transaction and volume totals on the merchant record.
- Where can I view imported transaction and volume data? Open the merchant record and select the Deposits or Financials tab.
- Why does a non-integrated processor show monthly data instead of daily data? Merchant Central receives daily batch information directly from integrated processors. Reporting for non-integrated processors is based on residual reports, which contain aggregated monthly volume and transaction totals.
- Which Deposits Month option should I use for a non-integrated processor? Same Month as Residuals Report applies to most non-integrated processor configurations. Select a different option only when the residual data must be associated with an earlier month.
- Which Deposits Month setting should I use for an integrated processor? Use Do Not Apply.
- Why isn’t imported data appearing in the Deposits tab? Confirm that the merchant’s residual data was imported successfully and that the processor’s Deposits Month setting is configured correctly.