Active merchants are merchants who have had their information (such as account approval, transactions, retrievals, chargebacks, and statements) recently updated or are included in residual reports.

If needed, you can deactivate merchants using one of several deactivation methods. Note that changing the Active status on a merchant will impact reporting throughout the site. 

Merchants may be deactivated en-masse from any of the following pages: 

• Merchant Management Page
• Merchant Importer Page
• Residuals Reports Page

You can also deactivate individual merchants from the Manage Merchant page. 

 

Deactivating Merchants From the Merchant Management Page

Navigate to Manage > Administration > Merchants > Merchant Management, select the merchants you wish to deactivate, and click on the Mass Actions button:

 

 

In the popup window that appears, select the Inactive system status, and click Update:

 

 

Click Confirm to update the selected merchants:

 

 

The selected merchants are now deactivated and a confirmation message is shown:

 

 

Note: You can also deactivate merchants automatically at a later date by simply selecting the deactivation date using the provided date-picker:

 

 

Deactivating Merchants By Copy/Pasting MID Numbers

To deactivate multiple merchants by their MID numbers navigate to Manage > Administration > Merchants > Merchant Management, select the MIDs option in the top-left corner, and click on the Merchant MIDs button. 

Then copy the MID numbers into the popup window that appears.

The MIDs can be copied from an Excel or CSV file and must be separated by line breaks or spaces (commas are not accepted).

After you've copied the MID numbers click OK:

 

 

The merchants with the provided MIDs are now shown in the merchant table.

Click on the first checkbox near the MID column to select all merchants, and then click the Mass Actions button:

 

 

In the pop-up window that appears next, select the Inactive system status, and click Update:

 

 

Click Confirm to update the selected merchants:

 

 

The selected merchants are now deactivated and a confirmation message is shown:

 

 

Deactivating Merchants Manually

To deactivate a merchant manually navigate to Manage > Administration > Merchants > Merchant Management and click on the pencil icon for that merchant:

 

 

In the popup window that appears select the Inactive status and click the Update button:

 

 

After you hit the Update button a confirmation message will appear as shown in the below example. Click Confirm to deactivate the merchant:

 

 

The merchant is now deactivated and a confirmation message is shown:

 

 

Deactivating Merchants Using The Merchant importer

To deactivate Merchants using the Merchant Importer, prepare a CSV import file with at least the following three columns: 

• MID
• DBA
• Active

Set all the cells in the Active column to "0". After you import the CSV file, the merchants with the provided MIDs will be automatically deactivated. 

More Info: Merchant Importer

 

Deactivating Merchants From The Residuals Reports Page

Merchants can also be deactivated while you're importing a residuals report. 

Any merchant who has the processing Volume or the Net residuals set to 0 in the report being imported will be automatically deactivated. 

More Info: Importing Residuals

 

 

Deactivating A Merchant From The Manage Merchant Page

To deactivate a Merchant from the Manage Merchant page, first click on the Edit Merchant link:

 

 

Then uncheck the Active checkbox in the popup which appears and click Save:

 

 

Finally, confirm the deactivation of the merchant by clicking OK: