Active merchants are merchants who have had their information (such as account approval, transactions, retrievals, chargebacks, and statements) recently updated or are included in residual reports.
If needed, you can deactivate merchants using one of several deactivation methods. Note that changing the Active status on a merchant will impact reporting throughout the site.
Merchants may be deactivated en-masse from any of the following pages:
- Merchant Management Page
- Merchant Importer Page
- Residuals Reports Page
You can also deactivate individual merchants from the Manage Merchant page.
Deactivating Merchants From the Merchant Management Page
Navigate to My Merchants > Merchant Management, select the merchants you wish to deactivate, and click on the Mass Actions button:
In the popup window that appears, select the Inactive system status, and click Update:
Click Confirm to update the selected merchants:
The selected merchants are now deactivated and a confirmation message is shown:
Note: You can also deactivate merchants automatically at a later date by simply selecting the deactivation date using the provided date-picker:
Deactivating Merchants By Copy/Pasting MID Numbers
To deactivate multiple merchants by their MID numbers navigate to My Merchants > Merchant Management, select the MIDs option in the top-left corner, and click on the Merchant MIDs button.
Then copy the MID numbers into the popup window that appears.
The MIDs can be copied from an Excel or CSV file and must be separated by line breaks or spaces (commas are not accepted).
After you've copied the MID numbers click OK:
The merchants with the provided MIDs are now shown in the merchant table.
Click on the first checkbox near the MID column to select all merchants, and then click the Mass Actions button:
In the pop-up window that appears next, select the Inactive system status, and click Update:
Click Confirm to update the selected merchants:
The selected merchants are now deactivated and a confirmation message is shown:
Deactivating Merchants Manually
To deactivate a merchant manually navigate to My Merchants > Merchant Management and click on the pencil icon for that merchant:
In the popup window that appears select the Inactive status and click the Update button:
After you hit the Update button a confirmation message will appear as shown in the below example. Click Confirm to deactivate the merchant:
The merchant is now deactivated and a confirmation message is shown:
Deactivating Merchants Using The Merchant importer
To deactivate Merchants using the Merchant Importer, prepare a CSV import file with at least the following three columns:
- MID
- DBA
- Active
Set all the cells in the Active column to "0". After you import the CSV file, the merchants with the provided MIDs will be automatically deactivated.
More Info: Merchant Importer
Deactivating Merchants From The Residuals Reports Page
Merchants can also be deactivated while you're importing a residuals report.
Any merchant who has the processing Volume or the Net residuals set to 0 in the report being imported will be automatically deactivated.
More Info: Importing Residuals
Deactivating A Merchant From The Manage Merchant Page
To deactivate a Merchant from the Manage Merchant page, first click on the Edit Merchant link:
Then uncheck the Active checkbox in the popup which appears and click Save:
Finally, confirm the deactivation of the merchant by clicking OK: