New Features

Released 09/22/2020 - 09/28/2020      

• The Merchant Management page now comes with the option of performing mass actions on selected merchants, such as updating groups, processors, data sources, assigned users, and more. (8998)
• ISOs can now edit and copy equipment for TSYS merchants from the Merchant Details page. (22766)

Released 09/15/2020 - 09/21/2020      

• The Global Search field now provides the ability to search for leads by lead ID number. (23442)
• The Lead API now comes with a new function for sending mass emails. (23212)

Released 09/08/2020 - 09/14/2020      

• New API extensions have been added for sending mass SMS messages to selected leads. (23211)
• The Board Merchant feature on the lead now comes with automatic address validation and correction for TSYS merchants. (23909) 

Fixes/Improvements

Released 09/29/2020 - 09/30/2020      

• Hidden lead fields are no longer displayed on the TurboApp field mapping page. (24245)
• The User Defined Grid (UDG) Level selection has been added to the Fiserv Omaha TurboApp. (22471)
• AccessOne memos are now shown with a full timestamp. (25023)
• In issue with sorting tickets without a selected SLA time has been resolved. (25030)
• Payee ACH account names can now be saved with numeric characters. (23435)
• An issue with email tracking notification failing to appear when a tracked email is opened has been resolved. (24994)
• Files uploaded in the Custom Media widget are now checked for access permissions correctly. (25034)
• An issue with voicemail drops not getting delivered after the call is ended has been resolved. (24881)

Released 09/22/2020 - 09/28/2020      

• Files uploaded to Helpdesk tickets via comments, emails, or checklists now all appear in the ticket's file list. Also, existing lead files can now be added to the ticket without re-uploading them. (20358)
• Incoming SMS notifications are now accompanied by an audio tone. (11609)
• The "Select All" option has been added in the User Groups field on the Add New User page. (23499)
• The User Group selection menu has been added to the TurboApp and defaults to the primary user's default group. (23374)
• Long DBA and City names are now trimmed to 32 and 13 characters when launching a new TSYS Wholesale TurboApp from the lead. (24823)
• An issue with the body of a scheduled email not being shown when the email is edited has been resolved. (24855)
• The Copy User Profile option on the Add New User page now provides the ability to copy existing user's settings to the new user. (22985)
• The date columns in lead and merchant Excel exports are now automatically formatted in date format. (23957)

Released 09/15/2020 - 09/21/2020      

• The Helpdesk dashboard now includes the SLA column which shows the SLA times for each ticket. (23220)
• The First Data Omaha Boarding API has been updated with new improvements and abilities as per the September API release from First Data. (23873)
• The First Data North Boarding API has been updated with new improvements and abilities as per the September API release from First Data. (23826)
• The API retrievals function now returns additional fields including original amount, dispute amount, response due, reason, action, and status. (24481) 
• The API chargebacks function now returns additional fields including original amount, dispute amount, response due, reason, action, and status. (24480) 
• Several new fees have been added to the Fiserv North TurboApp. (24419, 24805)
• System Administrators can now create API subscriptions with HTTP protocol. (24591)

Released 09/08/2020 - 09/14/2020      

• The residuals report import timestamp is now displayed in the reports table. (24301)
• A field misalignment issue caused by the Invoice tab on the lead has been resolved. (24496)
• The TSYS equipment authenticator code no longer disappears when the equipment list is refreshed on the Merchant Details page. (24482)
• An issue with the VIMAS statements retrieval task failing has been resolved. (24579)
• The filter name selections on the dashboard tabs are no longer reset when the page is refreshed. (24561)
• A new action on the Bulk Template Actions tab on the Manage Residuals page now provides the ability to unassign templates from selected users. (23986)
• An issue with broken symbols found on leads and reports has been resolved. (24727)
• An issue with Worldpay statements appearing to be broken has been resolved. (24629)
• The Pass Through Fees option can now be toggled in the Fiserv Omaha TurboApp. (24335)

Released 09/01/2020 - 09/07/2020      

• Residuals templates can now be deleted normally after the sys prin is disabled. (23893)
• The Priority MX tab has been added to the Account Status Sections Customization page. (24367)
• The "Merchant doesn't currently exist in WorldPay IQ under Organization Name" error has been resolved. (24487)
• Document size validation is now also performed when a document is uploaded to the TurboApp from the lead, to prevent maximum document size errors from occurring. (24295)
• Transaction counts are now displayed correctly for the TSYS - UMS datasource. (24452)
• A flickering seen during the loading of the Manage Site Domains page has been fixed. (24033)
• The merchant list loading time has been improved. (24142)
• An issue where a 100% manager split was not applied correctly to the user has been resolved. (21221)