New Features
Released 04/01/2020 - 04/07/2020
- Calls forwarded from the Power Dialer can now be configured to show either the incoming caller's number or the number that was called. (17760)
Fixes/Improvements
Released 04/22/2020 - 04/28/2020
- The Merchant Portfolio Overview dates are now exported to Excel format correctly. (21908)
Released 04/22/2020 - 04/28/2020
- The Ascentium Capital integration has been enabled in the TSYS ELAPP TurboApp. (21154)
- An issue where the phone number could not be deleted in the mobile app has been fixed. (21154)
- The "Undefined Error" which occurred when previewing an email has been resolved. (21610)
- The new ticket popup in the Helpdesk has been improved to provide for cases where a lead is linked to more than one merchant. (21643)
- An issue with the comment edit icon disappearing from the Helpdesk ticket on hover has been resolved. (21761)
- An issue with the internal chat window failing to load in Chrome on tablets and phones has been resolved. (21752)
- An issue with raw HTML code appearing in quick emails and mass emails has been resolved. (21604)
- New popup notifications are now shown when an E-Signature app is opened, signed, or signed with conflicting info. (21043)
- New Helpdesk ticket comments now only show the last notified users in the notification box. (21454)
Released 04/15/2020 - 04/21/2020
- The Age Threshold in Status Triggers can now be set to a maximum of 999 days. (21105)
- A new meta value has been added for showing deposit adjustment details. (21469)
- The First Data Omaha Boarding API has been updated with new improvements and abilities as per the April API release from First Data. (21214)
- The First Data North Boarding API has been updated with new improvements and abilities as per the April API release from First Data. (21215)
- An issue with Chinese characters not being exported to CSV or Excel files correctly has been resolved. (10673)
- The Global Search now works as expected when searching for phone numbers using different number formats. (5720)
- Attachment download is now enabled in the Helpdesk API. (21589)
- Users with non-sysadmin roles are no longer able to see or select System Admins in the permissions list on the Manage Home Tabs page. (21562)
- An issue with downloading and uploading files through the mobile app has been resolved. (19768)
- Incoming POST API requests now create new leads or update existing ones, depending on if the request's email matches a non-bindable or bindable lead email field. (21500)
Released 04/08/2020 - 04/14/2020
- The upload checkboxes are now displayed correctly in the Ascentium Capital section of the TSYS TurboApp. (21513)
- The mobile app has been updated with several UI improvements. (21522)
- The First Data TurboApp now has a new option for selecting the Authorize.Net gateway in the Nashville front end. (20019)
- The Sandbox page used to send SMS messages has been removed from the system (the SMS messages are now sent from the lead). (6896)
- The Helpdesk ticket due dates can now be edited. (18886)
- The Manage Groups page has been updated with several UI improvements. (21178)
- Placeholders saved in System Email templates are now populating correctly with lead data. (21662)
- An issue with checkboxes in E-Signature applications being incorrectly reported on as modified has been resolved. (21520)
- The "No phone found... skipping" error received while playing an outbound call queue has been resolved. (21586)
Released 04/01/2020 - 04/07/2020
- The Lead Importer now supports several additional date formats. (19475)
- The Call Outcome popup can no longer be closed by clicking on the side of the popup. (21432)
- An issue with the Lead Status Updates trigger in Zapier sending only some of the status info has been resolved. (21204)
- The Parent Merchand ID field in the TSYS ELAPP TurboApp is now a required field. (21343)
- The Card Brand Services rates are now displayed in the TSYS ELAPP TurboApp if the selected Pricing Plan requires it. (21362)
- An issue with pasting text in email templates in Firefox has been resolved. (21340)
- The residuals templates now allow for 100% negative net to be passed on to the agent. (20441)
- The Tickets tab on the Merchant Details page now comes with a search box. (20369)
- The call information and outcome are now also logged in the lead notes. (20030)
- A few field validation issues found in the Self Enrollment question fields have been resolved. (21300)
- A group can no longer be created with empty group settings. (21360)