Your CRM integrates with Worldpay (formerly called Vantiv) to provide boarding, reporting, and residuals calculations. Below are the steps for setting up each piece.
Quick Summary
- Merchants supported in this integration are on the Worldpay ISO platform (transaction processing through RAFT/Core).
- Boarding connects to the MAG system (website and SFTP).
- Reporting comes from the eMAF feed and the iQ website.
Boarding
1. Send an email to iso_client_services@vantiv.com (CC your Worldpay RM) requesting MAG SFTP credentials, to be entered in the TurboApp > Boarding APIs page.
2. Send an email to iso_client_services@vantiv.com (CC your Worldpay RM) requesting that your T/S#### (<-- group ID) have MAG error response emails sent to the following email address, with your Merchant Central subdomain used:
<mc_subdomain>@mail.iriscrm.com
Example: https://myISOname.iriscrm.com would be myISOname@mail.iriscrm.com
3. Go to Manage > Administration > TurboApp > Sales Rep IDs and add the Worldpay Rep ID's ex. T1234R000. When starting an application in TurboApp, one must be selected. It does not affect which users are assigned to a merchant account or residuals splits.
Underwriting Status
1. Send an email to iso_client_services@vantiv.com (CC your Worldpay RM) requesting manager-level MAG (mag.npc.net) credentials to retrieve new merchants.
2. The MAG login is set up as a Vantiv-type Datasource in the Processors > Processor Settings page. The login must work on https://mag.npc.net
3. It is important to request and verify that auto-boarding is enabled. Email WorldPay MAG RM to enable auto-boarding for the new integration in order for the underwriting status to be sent to Merchant Central automatically.
Transactions and Other Daily Info
- Daily transactions come in via eMAF feed from Worldpay once enabled.
- Contact Merchant Central Support with the Group ID and an approved Worldpay MID to have the eMAF feed enabled.
- Merchant Central Support: send this info to ISOPartnerSupport@fisglobal.com and request that the Group's merchants be added to the Merchant Central feed.
- If the ISO is already an Merchant Central client when starting with Worldpay, this will be identified during the setup process in Worldpay.
- To have more account info, chargebacks & retrievals, and statements, use a iQ login to supplement the daily feed. Use this guide for setup: Worldpay iQ Portal Integration
Residuals
The file will have multiple rows per MID. When importing and mapping, be sure to select the NPC/ Worldpay checkbox. If you have a iQ login set up as a Worldpay-type datasource, you can have the monthly residuals file automatically imported as long as Partner Statements access is enabled for your IQ login. See: Worldpay iQ Portal Integration
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We support multiple Worldpay groups for boarding, underwriting status. Please contact Support if you have questions on adding a group.