Overview
This article explains how to set up the Repay Integration in Merchant Central. The Repay Integration provides daily merchant reporting and monthly statement access, helping partners keep merchant activity, batches, transactions, account information, chargebacks, retrievals, and statements up to date in the CRM.
Some areas of the integration may still use the former name, TriSource.
Prerequisites
Before setting up the Repay Integration, make sure you have:
- Access to Merchant Central with permission to manage processor settings.
- A Repay relationship manager contact.
- SFTP reporting enabled for your portfolio.
- The SFTP login, hostname, and home path, if available.
How does the Repay Integration work?
The Repay Integration uses reporting files delivered to an SFTP location. Merchant Central pulls those files into the CRM and uses them to update merchant reporting, account information, batch and transaction activity, chargebacks, retrievals, and monthly statements.
New merchants are added to Merchant Central when they are found in the reporting files. You may also add a merchant on the day of approval. For more information, see How to Add a Merchant.
Based on Repay’s file delivery schedule, batch totals may appear for the current day and then continue increasing through the following day. For example, on January 1, batches may appear in Merchant Central for January 1. On January 2, those batch totals may increase and may not show in full until 5pm ET.
Enabling the Repay Integration
To enable the Repay Integration, request SFTP reporting from your relationship manager, add the SFTP credentials to the Repay processor settings in Merchant Central, and schedule the required TriSource tasks.
How to request SFTP reporting
Email your relationship manager with the following information to have the reporting files sent to an SFTP location for Merchant Central to access.
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Hello,
We designate Merchant Central as our software provider and would like to request SFTP reporting to be enabled for our portfolio.
Please add our ISO to the next installation cycle with these files:
Daily Files:
- TSSTran.txt
- TSSACH.txt
- TSSAuth.txt
- TSSCBs.txt
- TSSMrchProfile.txt
Monthly Files:
- Statement PDFs
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How to add Repay credentials
- Go to Manage → Processors → Processor Settings.
- For the Repay processor, add or edit a Repay-type datasource.
- Enter the Login.
- Enter the SFTP location in the Hostname field.
- Enter the Home path, if available.
- Click Link or Update to save the information.
How to schedule Repay tasks
Navigate to Manage → Site Options → Scheduled Tasks, and schedule the following Repay tasks:
- Repay - Fetch Feeds - 7am Hourly
- Repay - Batches and Transactions - 7:15am Hourly
- Repay - Account Information - 7:30am Hourly
- Repay - Chargebacks and Retrievals - 8am Daily
- Repay - Statements - 8am Monthly, 1st, 2nd, 3rd, 4th, and 5th days
Frequently Asked Questions
- Why do some Repay Integration areas still say TriSource? TriSource is the former name used for some areas of the Repay Integration. You may still see TriSource in datasource types, task names, and related settings.
- When are new merchants added to Merchant Central? New merchants are added when they are found in the Repay reporting files. You may also add merchants manually on the day of approval.
- Why did batch totals change after they first appeared? Repay may continue adding files to the SFTP after initial batch totals appear. As a result, totals may increase through the following day and may not show in full until 5pm ET.