September 2021 Updates

New Features

Released 09/22/2021 - 09/28/2021

The Dispute Responder now comes with support for TSYS FSP ISOs, enabling ISOs, agents, and their merchants to see incoming chargeback documents, submit replies, and view all of the key chargeback details.

Fixes/Improvements

Released 09/22/2021 - 09/30/2021

The Timezone Autofill is a new type of lead dropdown that automatically selects the appropriate time zone based on the ZIP code that has been entered in the associated ZIP field. (27594)
When processing ACH transactions with Paya integration, the total ACH amount is now displayed, removing the need to calculate the total payout when processing more than one payout or collection at a time. (31240)
An issue with the E-Signature page returning an invalid agreement ID error has been resolved. (31854)
If a user declines to sign the E-Signature document then the document is now shown with the "Rejected" status on the E-Sign tab. (31744)
An issue with users not receiving the SMS code for two-step authentication has been resolved. (32037)
Non-admin users are now able to view residuals financials. (31321)
The Dupe Checker now shows the matched field labels instead of the "Multiple Field Matches" message. (31880)

Released 09/15/2021 - 09/21/2021

Read-only lead fields can now be configured to apply when a lead is created in addition to an existing lead record. (25317)
An issue with the E-Signature page failing to load when password protection has been enabled has been resolved. (31741)
The names and labels of Helpdesk ticket attachments can now be edited on the ticket. (29660)
A lead highlight bar has been added at the top of the TurboApp page with key pieces of information about the lead associated with the application. (30396)
An issue with users not being able to copy/paste images in Helpdesk ticket comments section has been resolved. (31832)
An issue where a declined transaction showed up as an active transaction on the Merchant Details page has been resolved. (30894)
Files added to a Helpdesk ticket now appear automatically on the linked lead or merchant record too. (25042)
The 'Show only initial record' checkbox option has been added on the Chargebacks tab of the Merchant Details page. (31469)

Released 09/08/2021 - 09/14/2021

A new option has been added to lead text fields to enable a maximum character limit. (23459)
The Pricing Templates can now be used to update read-only fields too. (27754)
An issue with some user classes not being able to save lead changes has been resolved. (31663)
Changes made to the Pricing Format type fields are now recorded correctly in the lead history. (30328)
An issue with the Transaction Count displayed incorrectly on the Viewing Merchants page has been resolved. (31527)
The First Data North Boarding API has been updated with new improvements and abilities as per the September API release from First Data. (31224)
The sales reps assigned in TurboApp can now be edited from the TurboApp header context bar. (30636)
Additional lead status settings have been added for controlling which user classes can use a particular status state and/or see the leads within the status state. (28843)

Released 09/01/2021 - 09/07/2021

An error message found while attempting to mass download lead files has been resolved. (31251)
The First Data Omaha Boarding API has been updated with new improvements and abilities as per the API release from First Data. (31143)
The First Data North Boarding API has been updated with new improvements and abilities as per the API release from First Data. (31250)
The "Totals By Card Type" widget is now hidden on Netevia SignaPay merchants if the only data available is for "Other" card brands. (30519)
Toll-free phone numbers can now be searched and purchased from the Manage Communications Settings page. (31496)
An issue with card brand pass-through fees being displayed as HTML code has been resolved. (31479)
An issue with voice mail drops being shown with 0:00 duration on the Dialer Metrics page has been resolved. (31513)