• Overview
• Prerequisites
• Navigating to Email Domain Checker
• How does Email Domain Checker work?
• How to use Email Domain Checker
• Frequently Asked Questions

Overview

Successful email delivery can make the difference between closing a sale and missing an opportunity. To help protect deliverability, your email domains should be properly configured and kept up to date with standard email authentication protocols.

Email Domain Checker helps you review the health of the email domains used to send emails from Merchant Central. It quickly identifies domains that fail standard authentication checks so you can take corrective action.

The tool checks SPF, DKIM, and DMARC records for email addresses used in Merchant Central. These records help verify that emails sent from your domain are legitimate, improving the likelihood that messages reach recipients instead of being marked as spam.

More info: Adding SPF, DKIM & DMARC Records

Merchant Central also provides email metrics and deliverability information to help you monitor and understand sales email performance.

More info: Email Metrics

Prerequisites

Before using Email Domain Checker, make sure you have:

• Access to the Merchant Central CRM.
• Permission to access the administration settings for email and SMS.
• Access to update your domain DNS records if any SPF, DKIM, or DMARC checks fail.

Navigating to Email Domain Checker

To open the Email Domain Checker, navigate to Manage → Email & SMS → Email Domain Checker.

The Email Domain Checker page shows a report of email addresses that have been checked previously.

How does Email Domain Checker work?

Email Domain Checker automatically reviews email domains used to send emails from CRM. It looks up SPF, DKIM, and DMARC records for email addresses that have been used in CRM emails.

This includes email addresses used by:

• Users
• Groups
• Status trigger emails
• Emails configured in CRM site settings

After the checks are complete, CRM generates a report showing results for each authentication category. If a domain fails a check, you can update the relevant SPF, DKIM, or DMARC records and then run a new domain check to confirm the issue has been resolved.

How to use Email Domain Checker

Review domain check results

Records that fail a check are shown with a red X in the report.

View check details

Click the View Details button to see more information about why an email address failed its check.

Update the email source

Click the Change button to open the settings page where the email address was originally configured. This may be a user settings page, group settings page, status trigger page, or another related CRM settings page.

Run a new domain check

To run a new check, click Run Domain Check, then click OK to start the check.

A confirmation message appears to let you know the new domain check is in progress.

When the check is complete, a confirmation message appears. Click View Results to open the domain check report.

Frequently Asked Questions

• What does Email Domain Checker review? Email Domain Checker reviews SPF, DKIM, and DMARC records for domains used to send emails from CRM.
• Which email addresses are included in the check? The check includes email addresses used by CRM users, groups, status trigger emails, and emails configured in CRM site settings.
• What should I do if a domain fails a check? Review the failure details, update the relevant SPF, DKIM, or DMARC DNS records, and then run a new domain check to confirm the issue has been resolved.
• Can I see where a failed email address is configured? Yes. Use the Change button to open the CRM settings page where the email address was originally configured.