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Use Zendesk Chat To Get Support

Updated

Overview

The Merchant Central Zendesk Chat Integration gives your team a quick and convenient way to contact Merchant Central Support directly from the CRM.

Prerequisites

Before using Zendesk Chat with Merchant Central Support: your user class must have the LiveChat / Zendesk with CRM Support permission enabled.

How to chat with Merchant Central Support

  1. In Merchant Central, locate and click the Zendesk Chat button in the bottom-right corner of the site. 
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  2. You will be connected with a Merchant Central Support chat team member. 
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How to manage Zendesk Chat access

Administrators can control which user classes have access to Merchant Central Support through Zendesk Chat.

  1. Go to Manage → Users & Groups → User Classes.
  2. Click Permissions for the user class you want to update.
  3. Expand the Site Management section.
  4. Select or clear the LiveChat / Zendesk with CRM Support permission.
  5. Click Save. 
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Frequently Asked Questions

  • Who can use Zendesk Chat to contact Merchant Central Support? Users can access Zendesk Chat when their user class has the LiveChat / Zendesk with CRM Support permission enabled.
  • Where can I find the Zendesk Chat button? The button appears in the bottom-right corner of Merchant Central for users with the appropriate permission.
  • Can I control which users have access to Zendesk Chat? Yes. Administrators can manage access through Manage → Users & Groups → User Classes.
  • Can I use my own LiveChat license in Merchant Central to support my merchants? Before Zendesk Chat, Merchant Central used LiveChat for support. ISOs could also connect their own LiveChat license so merchants could chat directly with the ISO's support team in Merchant Central. This integration is no longer supported for new customers.