Your CRM provides you with the option of using your own domain to access the CRM site.

For example, if your public website is www.myisosite.com, you could make your CRM site work from http://portal.myisosite.com. To do so, follow these steps:

1. Go to your domain hosting website, which could be GoDaddy, HostGator, or something else.
2. Open the DNS settings for your public website (for example "myisosite.com")
3. You will add two DNS record with the following info:
   • Type: CNAME
   • Value: The subdomain to create on your domain (for example "portal" which would create the site: portal.myisosite.com). If you are using a new domain for the CRM (for example www.mypage.com) the value will be "www".
   • Points To: <clientsite>.iriscrm.com (replace <clientsite> with your CRM subdomain)
   • TTL: 1 hour / 3600
4. Second DNS record to be added:
   • Type: CNAME
   • Value: _acme-challenge.<First part of your subdomain>  (If you subdomain is portal.test.com it would appear as _acme-challenge.portal)
   • Points To: _acme-challenge.<Your subdomain>.<clientsite>.iriscrm.com (replace <clientsite> with your CRM subdomain) Example _acme-challenge.portal.test.com.demo.iriscrm.com
   • TTL: 1 hour / 3600

After creating the record, be sure to click Save in your DNS settings. The domain hosting provider will then complete the changes, sometimes immediately.

Notify Merchant Central Support of the sub-domain address so it can be registered as an approved domain for accessing their Merchant Central site.

After completing the above steps, navigate to the sub-domain you created and if it shows your Merchant Central login page, then your domain has been successfully configured.

Note: If your custom domain is set up as "www.mypage.com", and you want to direct "mypage.com" to the CRM also, add two A-type DNS records that point "mypage.com" to "52.22.165.12" and "52.23.14.22".

For information on getting SSL for your custom domain, see this article.

Adding a While Labeled Domain to Merchant Central

To add a white-labeled domain to Merchant Central, you need to add two DNS records to your DNS settings. Use the examples below as a reference.

EXAMPLE 1:

• While labeled domain: www.youriso.com
• Client: youriso.iriscrm.com

DNS record 1: 

• Host: www (in some cases could be www.youriso.com)
• Record Type: CNAME
• TTL: 3600
• Value: youriso.iriscrm.com.

DNS record 2:

• Host: _acme-challenge.www (in some cases could be _acme-challenge.www.youriso.com)
• Record Type: CNAME
• TTL: 3600
• Value: _acme-challenge.www.youriso.com.youriso.iriscrm.com.

EXAMPLE 2:

• While labeled domain: reporting.iso2.com
• Client: iso1.iriscrm.com

DNS record 1:

• Host: reporting (in some cases could be reporting.iso2.com)
• Record Type: CNAME
• TTL: 3600
• Value: iso1.iriscrm.com.

DNS record 2:

• Host: _acme-challenge.reporting (in some cases could be _acme-challenge.reporting.iso2.com)
• Record Type: CNAME
• TTL: 3600
• Value: _acme-challenge.reporting.iso2.com.iso1.iriscrm.com.

Important: On CloudFlare do not enable Proxy for the _acme-challenge record. Example: