IRIS CRM's pricing model is based on the number of active merchants that are being reported on. 

An active merchant is any merchant for which services such as residual income calculations, portfolio reporting or merchant onboarding are performed.

In order to eliminate unnecessary costs, ISOs should ensure that the inactive merchants are deactivated. 

To learn how to deactivate inactive merchants manually please see our article on How To Deactivate Merchants

Your CRM also keeps track of and deactivates inactive merchants automatically when any of the following criteria is met:

• The residuals import income/expense/net fields for a merchant are equal to zero AND the merchant was created in IRIS CRM more than 60 days ago AND no transactions took place under the merchant's account in the last 60 days

• The Account Information retrieved from BusinessTrack, ClientLine, or First Data Canada shows that the merchant is closed

• IRIS CRM no longer retrieves information for an Elavon merchant (merchant is no longer listed in the API response) or the merchant is found to be closed

• The Account Information retrieved from MeritCard, TSYS, TransFirst, First Data Omaha or Merchant Industry shows that the merchant was closed more than 180 days ago