Active merchants are merchants who have had their information (such as account approval, transactions, retrievals, chargebacks, and statements) recently updated or are included in residual reports.

If needed, you can deactivate merchants using one of several deactivation methods. Note that changing the Active status on a merchant will impact reporting throughout the site. 

Merchants may be deactivated en-masse from any of the following pages: 

• Merchant Management Page
• Merchant Importer Page
• Residuals Reports Page

You can also deactivate individual merchants from the Manage Merchant page. 

Deactivating Merchants From the Merchant Management Page

Navigate to Manage > Administration > Merchants > Merchant Management, uncheck the Active checkbox for the merchants you wish to deactivate, and click Update: 

A confirmation popup will appear as shown in the below image. Click Update in the popup and the merchants will be deactivated.

Deactivating Merchants Using The Merchant importer

To deactivate Merchants using the Merchant Importer, prepare a CSV import file with at least the following three columns: 

• MID
• DBA
• Active

Set all the cells in the Active column to "0". After you import the CSV file, the merchants with the provided MIDs will be automatically deactivated. 

More Info: Merchant Importer

Deactivating Merchants From The Residuals Reports Page

Merchants can also be deactivated while you're importing a residuals report. 

Any merchant who has the processing Volume or the Net residuals set to 0 in the report being imported will be automatically deactivated. 

More Info: Importing Residuals

Deactivating A Merchant From The Manage Merchant Page

To deactivate a Merchant from the Manage Merchant page, first click on the Edit Merchant link:

Then uncheck the Active checkbox in the popup which appears and click Save:

Finally, confirm the deactivation of the merchant by clicking OK: