Sometimes an ISO needs to be proactive in keeping track of important events that occur on merchant accounts. Your CRM has a functionality - Deposit Exceptions, which will show you memos that may warrant a contact to the merchant or further attention.
You can open the Deposit Exceptions page from the Tools tab. If there is a merchant with a memo that matches the deposit exceptions term, it will appear in this list.
This report can also be filtered by Group, User, and Month:
By default, the Deposit Exceptions are set up to track commonly used phrases and terms that come through on the Memo's section of a merchant account.
However, ISO's may also add their own custom terms to this list if needed. For more information please see our article on Managing Deposit Exception Keywords.