If a user violates a chat policy while using a public chat room they may be banned from that chat room by the system administrator.
To ban a user, click on the Banned Users icon in the public chat room:
Select the user(s) to be banned and click Save:
After a user gets banned from a public chat room, the room will no longer appear in their CRM live chat window.
If needed, you may also restore a user’s chat privileges later on. To do so go to the public chat room’s banned user list, uncheck the user(s) whose privileges you wish to restore and click Save again.
Deleting and Restoring Chat Messages
To delete a specific chat message go to Manage > Administration > Chat > Chat Logs and click on the Delete icon on the message that you wish the delete:
After you’ve deleted the message it will no longer show in the chat room:
To restore a message go back to the chat log and click on the Restore button: