TurboApp allows IRIS CRM users to seamlessly board new merchants directly to the First Data Wholesale processor. To get started, select the New Application option from the TurboApp menu. The Start New Application page will open:
The TurboApp experience will differ depending on which processor is selected. However, the steps in this article are specific to First Data Wholesale. If that option is not already selected by default in the Application Processor dropdown menu, select it from the list of available options.
Next, choose options from the Select number of locations, Available Sys/Prins, Primary Sales Rep, and Processor Sales Rep dropdown menus. Once all options have been selected, click the Start Application button. You will be taken to the Upload Files page:
Upload Files Page
As stated in the red warning text, a Merchant Processing Agreement, Void Check, and Confirmation Page must be uploaded in order to proceed. In the Upload Merchant Processing Agreement section, click the Select File button and select an MPA from your PC.
If a Void Check and/or Confirmation Page is included in the MPA file, select the available checkboxes:
If the Void Check or Confirmation Page is not included in the MPA, select these files independently.
You may also upload Additional Documents, if desired. Once all required documents have been selected, click the Upload Files button. Once the files have been uploaded successfully, the Corporate Information page will open:
Corporate Information Page
For this page, the following fields are required:
- Legal Name
- Corporate Address
- Zip Code (for Corporate Address)
- City (for Corporate Address)
- State (for Corporate Address)
- Contact Name
- State Inc.
- MPA Signed Date
- Business Start Date
- DBA Name
- Location Address
- Zip Code (for Location)
- City (for Location)
- State (for Location)
- Merchant Account Number
- SIC Code
- Products/Services Sold
- Federal Tax ID
- Confirm Federal Tax ID
- Phone #
- Attention To
- Email Address
If you try to proceed without data in any one of these fields, a red call-out will appear above the field to remind you that it is required:
After entering all necessary data in the Corporate Information section, you can save time by clicking the Copy Corporate Information button. The name and address fields will be copied to corresponding fields in the Location 1 Information section:
In the 'Location 1 Information' section, the Merchant Number field allows you to either auto-generate a MID or provide your own custom number.
To auto-generate a MID, enter one to six digits in the Sequence field. The list of Available MIDs will update accordingly. Click the Use button for the preferred option. The selected option will populate the Merchant Number field.
To provide your own unique MID, enter a 14 digit number in the New MID field and click the Digit button. The Save button will become enabled. The entered MID will populate the Merchant Number field once the Save button is clicked.
After all other required and relevant data is entered, click the Next button to proceed to the Location Information page.
Location Information Page
This page is broken up into six sections, the first of which is the First Owner section, where personal data regarding the principal business owner is recorded:
For this section, the following fields are required:
- First Name
- Last Name
- Zip Code
- Date of Birth
- Phone #
- Confirm SSN
If there is more than one owner, select the Yes radio button under the 'Second Owner?' label (directly below the 'Driver License Number' field). A Second Owner section containing the same fields as the First Owner section will open up directly below it:
After completing the First Owner and Second Owner (if applicable) sections, the General Information section where you enter the merchant's Banking and Sales Volume data.
For this section, the following fields are required:
- Total Annual Sales
- Annual MC/VISA Volume
- Annual Discover Volume
- Annual Amex Volume
- ABA Routing #
- Bank Name
- Deposit Account #
- Confirm Deposit Account #
Note: the Bank Name field will auto-populate when you enter a valid ABA Routing #:
The Facility Information section is for data concerning the physical structure and details of the merchant's place of business. All fields in this section are optional, none are required.
The Credit Card Sales and Refund Policies section is the only remaining field with required data:
The Totals for the '% of Credit Card Payments from' and 'Products and Services delivered in' fields must add up to 100%. As you can see in the image above, the sum both Total fields is in green. If either one of these columns did not add up to 100%, the sum would be red and the user would be blocked from proceeding:
If the merchant intends to buy or lease a terminal or software, click the +Add Equipment button in the Equipment Configuration section:
A New Equipment dialog box will open where you can select the details regarding the equipment the merchant would like to lease or purchase:
The last section on the Location Information page is the Advanced Processing Flags section. To open, click the accordion at the bottom of the page:
All fields are optional and the user can customize flags as needed. Clicked Next to proceed to the Risk Criteria page:
Risk Criteria Page
On this page, you can calculate amounts for the fields in the Risk Exception section based on Monthly Amounts, Average Ticket Size, and Business Category. The formulas specified to determine these factors can be created on the TurboApp Default Values page on the backend.
Since none of the fields on this page are required, you can proceed to the Rates & Fees page by clicking the Next button:
Rates & Fees Page
On this page, you can customize discount rates and fees for each of the four major card types as well as choose additional services such as PIN-Debit, EBT, and others.
First, select a Pricing Format from the three available options:
- Enhanced Recover Reduced (ERR) - Credit and Debit discount rates are usually in 1.xx to 2.xx range.
- Pass-Through Interchange - Credit and Debit discount rates are usually below 1.00 %.
- Tiered - Credit and Debit discount rates are usually above 1.00 %.
The available fields for each section will change depending on which Pricing Format is selected.
In the MasterCard section, there are two columns - Credit and Debit. Enter your custom discount rates, fees, or tiered rates (if applicable).
To set Processing Flags or Association Fees, expand the accordions and entered the desired data:
If you would like the Fees you set for MasterCard to apply to all other credit card brands, click the Copy Fees button. The same data entered for MasterCard will also apply to VISA, and (if applicable) Discover and AMEX OptBlue.
To enable PayPal Acceptance, expand the accordion in the Discover card section, and select the checkbox.
To Choose Additional Services, select the desired checkboxes below the Card Fees. Sections for the selected options will appear below:
A variety of Additional Credit Card Fees can be added below 'Choose Additional Services:'
Finally, you have the option to enter Pricing Grids and select Advanced Billing Flag options:
Once you have entered all the desired data, click the Next button to proceed to the Review page.
This page allows you to review your data and make additional edits before submitting.
Scroll though the data via the Review Panel. If you come across any fields or sections you would like to edit, you can jump back to the desired section by clicking the button for the applicable page (located at the top of the page above the 'You are now boarding...' text).
If you would like to print, the page or save it as a PDF, click the Print button and select the desired settings. You can also open a dialog that will allow you to link Users or change the Sales Rep by clicking the Options button.
Once you have verified all data is accurate, select the Terms & Conditions checkbox and click the Submit Application button.
If there is an error blocking the submission, red text describing the location and specific problem will appear above the Submit Application button.
After correcting the issue, return to the Submit page, re-select the Terms and Conditions, and click the Submit Application button. If there are no additional errors, you will see a message informing you that the application was submitted successfully.