TurboApp allows IRIS CRM users to seamlessly board new merchants directly to the iPayment processor. To get started, select the New Application option from the TurboApp menu. The Start New Application page will open:
The TurboApp experience will differ depending on which processor is selected. However, the steps in this article are specific to iPayment. If that option is not already selected by default in the Application Processor dropdown menu, select it from the list of available options.
Next, choose options from the Sales Rep, iPayment Account, Processor Sales Rep, and Processor Package dropdown menus. Once all options have been selected, click the Start Application button. You will be taken to the Corporate Information page:
Corporate Information Page
For this page, the following fields are required:
- Legal Name
- Corporate Address
- Zip Code (for Corporate Address)
- City (for Corporate Address)
- State (for Corporate Address)
- Contact First Name
- Contact Last Name
- Owner Type
- Years in Business
- Months in Business
- Business Category
- DBA Name
- Location Address
- Zip Code (for Location)
- City (for Location)
- State (for Location)
- Products/Services Sold
- Phone #
- Email Address
If you try to proceed without data in any one of these fields, a red call-out will appear above the field to remind you that it is required:
After entering all necessary data in the Corporate Information section, you can save time by clicking the Copy Corporate Information button. Data from the name and address fields will be copied to corresponding fields in the Location 1 Information section:
After all other required and relevant data is entered, click the Next button to proceed to the Location Information page.
Location Information Page
This page is broken up into five sections, the first of which is the First Owner section, where personal data regarding the principal business owner is recorded:
For this section, the following fields are required:
- First Name
- Last Name
- Zip Code
- Date of Birth
- Phone #
- Ownership Percentage
If the No radio button under Authorized Signer is selected, the Run Credit Report label will be visible with the Yes button selected by default. If the Yes radio button under the Authorized Signer label is selected, the Run Credit Report label will be hidden from view.
If you select the No radio button option, under Run Credit Report, a Reason field will open.
If there is more than one owner for this business, select the Yes radio button under the 'Second Owner?' label. A Second Owner section containing the same fields as the First Owner section will open up directly below it.
The Signature Information section contains IP Address and Browser Information fields that are filled in by default. Both fields are editable but required. You will not be able to proceed to the next page if these fields are blank.
The Deposit Information section is where you fill in banking and processing data for this business.
The following fields in this section are required:
- Monthly Processing Limit
- Average Ticket
- ABA Routing #
- Bank Name
*Note: the Bank Name field will auto-populate when you enter a valid ABA Routing #:
The Credit Card Sales and Return Policy section is where data regarding credit card transaction percentages and transactions is recorded:
The Totals for the % of Credit Card Payments and Sales Type Percentage fields must both add up to 100%. As you can see in the image above, the sum of both Total fields is in green. If either one of these columns do not add up to 100%, the sum would be red and the user would be blocked from proceeding to the next page:
The Equipment Configuration section is composed of three sections Gateway, Software, and Terminal. In order to proceed to the next page, you must select at least one option from any of these three sections.
To add a Gateway, click the + Add Gateway button.
Select the desired options from the dropdown menus and enter any additional data in the available fields. When done, click the Add Gateway button. The chosen piece of equipment will appear in the Gateway section:
The procedure for adding Software or a Terminal is the same as adding a Gateway. Simply, click the + Add Software or + Add Terminal buttons, select the desired options from the popup dialog and save.
After all other required and relevant data is entered, click the Next button to proceed to the Rates & Fees page.
Rates & Fees Page
On this page, you can customize discount rates and fees for each of the four major card types as well as choose additional services such as PIN-Debit, EBT, and others.
There are no required options on this page, so if you like, you can move proceed to the Submit page without entering any data. However, some of the Additional Service options have required fields and you may be blocked from proceeding if those fields are not completed.
First, select a Pricing Format from the three available options:
- Enhanced Recover Reduced (ERR) - Credit and Debit discount rates are usually in 1.xx to 2.xx range.
- Pass-Through Interchange - Credit and Debit discount rates are usually below 1.00 %.
- Tiered - Credit and Debit discount rates are usually above 1.00 %.
The available fields for the credit card section will change depending on which Pricing Format is selected.
To Choose Additional Services, select the desired checkboxes below Card Fees. Sections for the selected options will appear below:
The last two sections on this page are Additional Credit Card Fees and Fixed Fees.
Additional Fees are generally customized to each application, although you have the option to set a 'Read Only' and/or a default option on the backend, for any field. Fixed Fees (as the title implies) are the same for all applications.
Once you have entered all the desired data, click the Next button to proceed to the Submit to iPayment page.
Submit to iPayment page
This page allows you to review your data and make additional edits before submitting.
Scroll though the data via the Review Panel. If you come across any fields or sections you would like to edit, you can jump back to the desired section by clicking the button for the applicable page (located at the top of the page above the 'You are now boarding...' text).
If you would like to print, the page or save it as a PDF, click the Print button and select the desired settings. You can also open a dialog that will allow you to link Users or change the Sales Rep by clicking the Options button.
*Note: you'll notice there is a button for Upload Files. This page is not required but if you would like to upload a Merchant Processing Agreement or any any additional documents, click the button and upload the desired files.
Once you have verified all data is accurate, select the Terms & Conditions checkbox and click the Submit Application button.
If there is an error blocking the submission, red text describing the location and specific problem will appear above the Submit Application button.
After correcting the issue, return to the Submit page, re-select the Terms and Conditions, and click the Submit Application button again. If there are no additional errors, you will see a message informing you that the application was submitted successfully.