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The residuals Pay Order feature allows you to set the order in which the agent/sales rep payouts are calculated, by creating a payment hierarchy with a maximum of five pay levels.
At each of the lower pay levels (levels 2-5), the splits for the users in that level are calculated against the net income that remains after the users in the previous level have been paid out.
By way of an example, let's assume that a merchant shows a $100 net income, has three users assigned (Anna, Bob, and Charlie), and that each user is set with a 5% split in the first pay level.
In this case Anna, Bob, and Charlie are all going to receive a $5 payout. Here is the breakdown of the payouts for the three users:
| User | Pay Order | Base Net Income | Split | Payout |
| Anna | 1 | $100 | 5% | $5 |
| Bob | 1 | $100 | 5% | $5 |
| Charlie | 1 | $100 | 5% | $5 |
Now let's modify our example a bit and move Bob to pay order 2, and Charlie to pay order 3.
In this case, Bob's 5% split is now calculated against the balance that remains after Anna gets paid out. The remaining balance comes to $95, so that Bob's cut becomes 5% of $95, which amounts to $4.75.
Similarly, Charlie's 5% split is now calculated against the balance that remains after Bob get paid out. In this case the balance remaining is $90.25, so that Charlie's cut becomes 5% of $90.25, which amounts to $4.51.
Here is the breakdown of the payouts for the second example:
| User | Pay Order | Base Net Income | Split | Payout |
| Anna | 1 | $100 | 5% | $5 |
| Bob | 2 | $95 | 5% | $4.75 |
| Charlie | 3 | $90.25 | 5% | $4.51 |
Updating User Pay Order
To change the pay order for the users assigned to a merchant, open the Manage Merchant page for a merchant where you can find and manage user assignments.
By default, all users are saved with Pay Order 1, which means they get an equal split:
To change the pay order, click on the Pay Order button, and move the users into the appropriate pay order (by dragging and dropping):
When you're done, click Save Pay Order to save your changes:
The new order is now displayed in the Pay Order column:
Note that you can assign a default pay order for to a user on the user settings page:
Once assigned, the user will be automatically moved to the selected pay order after they are assigned to a merchant account.