To update the TSYS merchant's American Express options follow these easy steps:
1. Create a new ticket with the "TSYS - Update American Express (Auto)" ticket type. The ticket allows you to perform one of three operations including:
- Update ESA Account Number
- Convert to OptBlue
- Disable Amex Acceptance
Here is an example screenshot:
2. Fill in the required fields (if applicable) and click on the button for the operation you wish to perform.
3. To view the outcome of the selected operation, check the System comment in the created ticket which provides a description of the new changes as well as the TSYS response code: