To update the TSYS merchant's demographics information follow these easy steps:
1. Create a new Helpdesk ticket with the 'TSYS - Manage Demographics (Auto)' ticket type, find and select the merchant in the DBA/MID search field, and click Add Ticket:
A new page now opens up showing the merchant's demographic information:
You can edit the following information on the demographics page:
- General Information
- Owner Information
- Secondary Owner
- Company Information
- Risk Profile
- Card Type Information
- Tax Information
2. After you edit the merchant's demographic data click the Update button at the bottom of the page:
3. The update request is now sent to TSYS and a new ticket is created with Resolved status.
The ticket includes a System comment which provides a summary of the changes, including the TSYS response code: